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[NOTICE] Third Party Software Support Changes

By Alchemy Support |

In order to ensure the best experience with our software solutions, Alchemy will be retiring specific third party software technologies over the next year, as the makers of the software will no longer support them or will stop supporting them soon. Take a look at this list to view the software and dates of retirement by the Alchemy products affected. 

The Alchemy products affected by support changes are detailed as follows: 

Alchemy Component

Third Party Application

Special Notes

Date of Retirement


Microsoft Internet Explorer 8 (IE8)

Beginning with Manager 7.17, new features will only be available in Internet Explorer 9, 10, 11. Users of IE 8 will not see these new features, but will still be able to use Manager as they are today.  Google Chrome and Mozilla Firefox are not affected.  Beginning February 1, 2016, Manager, as a whole, will no longer support IE 8.

September, 2015  &
February 1, 2016


Adobe Flash Player 11, 12, 13, 14

Alchemy plans to develop courseware independent of Flash Player in the near future. As a result, we will begin retiring Flash 11, 12, 13, 14, but will continue to support Flash 15+.

January 15, 2016


Microsoft Windows XP & .NET Framework 4

Upcoming Creator 2 Import & Translate tools will not be supported in Windows XP. Future major releases of Creator, as a whole, will not support Windows XP.

February 1, 2016


Microsoft Office 2007

Future major releases of Creator will not support PowerPoint 2007.

February 1, 2016


Microsoft Windows XP & .NET Framework 4

Player future releases will not support Windows XP & .NET Framework 4.

March 1, 2016


Adobe Flash Player 11.x (Active-X)

Player future releases will not support Adobe Flash Player 11.x (Active-X). Flash 12+ will continue to be supported. Support will end for Flash 12, 13, and 14 for the next major Player release in 2016, but will support Flash 15+.

March 1, 2016

If you have any questions or concerns about these changes, please contact Alchemy Support.

United States & Canada: 1.888.988.8832
United Kingdom: 0808 120 7597
Mexico: 01.800.681.6914



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