Frontline work happens on the floor, not behind a desk, yet many teams are still forced to juggle multiple apps, logins, and disconnected workflows just to complete routine tasks.

The new Intertek Alchemy App brings Alchemy Coach and Alchemy Playbook together in a single mobile experience, reducing friction for supervisors and frontline teams and making it easier to execute, observe, and qualify work where it actually happens.

By unifying Coach and Playbook into one app, teams spend less time navigating technology and more time reinforcing consistent behaviors, closing gaps, and maintaining confidence in day-to-day execution.

This release also marks an important step forward for the Alchemy mobile platform. It improves performance and usability today while establishing a modern foundation that enables faster delivery of new capabilities in the future.

One App, One Login, One Place to Work
Managing multiple apps and login credentials adds unnecessary complexity to daily work.

With the Intertek Alchemy App, Coach and Playbook are accessible through a single login and shared home screen. Supervisors and frontline teams see only the tool(s) their worksite licenses, presented as clear, easy-to-access tiles, such as Observations and Job Qualifications.

The result is faster access to what matters, fewer interruptions, and a simpler experience across roles and responsibilities.

A Consistent Experience Across Coach and Playbook
Previously, Coach and Playbook had distinct user interfaces that could feel disconnected.

The Alchemy App delivers a consistent look and feel across both solutions, so users don’t need to relearn how to work as they move between observations, job qualifications, and OJT tasks. Teams get the same capabilities with a more modern experience that feels more intuitive and cohesive.

This consistency reduces training time, lowers user frustration, and helps teams adopt new workflows more confidently.

Fewer Clicks, Smoother Workflows
The unified app removes unnecessary steps between Coach and Playbook.

For example, when a supervisor selects a Coach observation from a Playbook job qualification, the app takes you directly to the observation. There is no need to switch apps, log in again, and search for the right record.

By removing friction from common tasks, the Alchemy App helps supervisors complete work faster and with fewer errors, especially in time-sensitive production environments.

Built for Today’s Mobile Expectations and Tomorrow’s Enhancements
The Intertek Alchemy App is built on a modern platform that delivers improved performance, security, and reliability. Just as important, this architecture allows us to develop and release new features more quickly.

For customers, this means a more responsive app today and a faster pace of meaningful enhancements over time.

Works Where Your Teams Work, Even Offline
Frontline work does not always happen where Wi-Fi is available.

The Alchemy App continues to support offline use, allowing teams to complete observations and qualifications without an internet connection and sync data when connectivity is restored.

Unlike many mobile training apps, the Alchemy App also supports Windows devices, giving organizations more flexibility when selecting hardware for the plant floor.

New Coach Capabilities – to Save Time and Reinforce the Right Behaviors
The Alchemy App introduces new Coach features that focus on efficiency, accountability, and continuous improvement.

Automated Syncing: The app automatically syncs each time a user logs in and performs quick background syncs when supervisors complete observations. This reduces manual effort and helps ensure data is available where it’s needed.

Stronger Verification on Positive Reinforcement: Organizations can now enable a setting that prompts supervisors to confirm they delivered positive reinforcement at the end of an observation via a pop-up window. Use this feature to support more consistent coaching behaviors and reinforce a culture of recognition.

Easier Access to Product Feedback and Support: Users can now submit feedback or ideas from the app “Settings,” making it easier to share input directly with the Product team or get help from Alchemy Support.

Transition When it Works Best for Your Operation
The Intertek Alchemy App is available in the Apple App Store, Google Play Store, and Microsoft Store and supports current Android, iOS, and Windows operating systems.

Before transitioning, we recommend syncing your data in your existing Coach and/or Playbook apps to ensure everything is up to date. Detailed guidance is available in our Help Center.

To support flexibility at the plant level, we will continue to support the Coach 2 and Playbook apps. However, all future enhancements will be delivered exclusively through the Intertek Alchemy App. To access new capabilities as we release them, customers must transition to the unified app.

A Stronger Foundation, Guided by Customer Input
This release is an important milestone in the evolution of our mobile training solutions. As we continue building on this foundation, customer feedback will play a key role in shaping what comes next. We encourage you to share your thoughts and ideas at [email protected].